CAREMED

FAQ

Now It’s Your Turn

Where can I purchase the product?

Our product only available on www.caremedhs.com

How to get the right size?

Caremed products are made with nylon and spandex. This allows our garments to stretch and fit most individuals. You can find the size guides on the product page If in between sizes, choose the bigger size.

Can I wear under or over my clothes?

Yes! For best results, our products should be worn in direct contact with the skin. However, our products can be worn over a
thin layer of clothing if desired.

How to wash or care for my sleeve?

Our products are made of high-quality knitted material Machine or hand wash cold. Tumble dry low. Do not bleach. Do not iron
or dry clean. Do not use softeners.

How long will I receive my order?

All orders will be shipped out the same day or next day.
For customers order within United States should arrive between 2-5 business days.
For International customers order should arrive 5-15 business days, depending on location.
Not held responsible for any customs duties or import charges.

Do you ship internationally?

Yes, we do. International customers order should arrive 5-15 business days, depending on location. Not held responsible for any
customs duties or import charges.

Wrong Shipping address?

It is the responsibility of the buyer to make sure that the shipping address entered is correct.
If you put the wrong shipping address, Please contact us as soon as possible prior to shipping at: support@caremedhs.com. We
do not offer refund to orders shipped to wrong address.
Caremed is not responsible for lost or stolen packages

How to cancel or change my order?

Please contact us at: support@caremedhs.com to cancel or change the order within 24 hours of making your purchase not after
24 hours have passed.

What is your return or exchange?

To be eligible for a refund or exchange, you must contact us at support@caremedhs.com. Our customer service team would be
more than willing to assist you.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return unused. No
damaged, dirty or being used. But the returning party needs to shoulder the shipping cost. We ship out a replacement if
needed.

*The original shipping cost will NOT be refunded if you return your order.
Our goal is to bring satisfaction and joy to our customers through our products. But we understand that not all customers have
the same preferences.

If have a question about my order?

“Contact us” page or email us at: support@caremedhs.com